Business Analyst

Business Analyst – Digital Identity | Dublin | Hybrid | Permanent

Hiring on behalf of a client seeking an experienced Business Analyst to support the delivery and optimisation of digital identity solutions including Identity Verification and EU Digital ID initiatives.

Responsibilities

• Elicit, document, and validate business requirements for digital identity solutions across customer journeys
• Analyse current processes and identify opportunities for improvement, automation, and enhanced customer experience
• Create detailed process maps, user stories, and functional specifications to support solution design
• Facilitate workshops and meetings across Operations, Compliance, IT, and Risk to ensure alignment on requirements and priorities
• Act as liaison between business and technical teams to ensure shared understanding and smooth delivery
• Support development of test plans and participate in UAT, ensuring feedback is captured and incorporated
• Ensure requirements align with regulatory obligations including GDPR, EBA guidelines, and EU Digital ID standards
• Collaborate with Risk Analysts to assess and mitigate risks associated with digital identity processes
• Monitor solution performance and support development of reporting and analytics to track KPIs

Requirements

• Proven Business Analysis experience, ideally within financial services or digital transformation programmes
• Strong experience facilitating business design and discovery workshops
• Excellent stakeholder management skills across business, risk, compliance, and technology teams
• Strong understanding of digital identity, customer onboarding, and regulatory compliance
• Experience with process mapping tools and Agile delivery methodologies
• Familiarity with ID&V technologies and EU Digital ID frameworks advantageous

Reperio Human Capital acts as an Employment Agency and an Employment Business.